Telenet customer service

Telenet specialises in the supply of broadband internet, fixed and mobile telephony services and cable television to customers throughout Flanders and Brussels over a powerful HFC (hybrid fibre-coax) network. Telenet also supplies professional communication services to businesses in Belgium and Luxembourg.

The fastest internet. Officially.
Via Ookla, the world authority on internet speed, Belgian users have measured the speed of their individual broadband connection some 2.39 million times. As it turns out, none of the other operators came close to Telenet, not by a long shot. Make your own comparison!

Easy switch: switching providers is as easy as 1,2,3…
Can’t wait to switch to Telenet? You decide, we take care of the rest. You’ll find your Easy Switch ID at the bottom of the invoice of your current operator. Pass us your code and we will take care of everything6. Easy!

Ultrafast 4G
So you’ll always be connected, wherever you are.

This way you can always listen to Spotify, post your selfies at the shopping mall, stream your favorite series at the park and travel everywhere without getting lost thanks to Waze or Google Maps… Always on your smartphone but with the ultrafast 4G network in Brussels¹.

And if you become WIGO, the all-in formula for every family, you also benefit from Free G. You can watch and chat on the go with the Yelo Play-app, WhatsApp and Facebook Messenger without touching your mobile data allowance!

Forget about TV and discover Telenet TV!
Telenet TV offers an entirely new TV experience:

More than 110 channels and a non-stop exclusive offering via our entertainment packages7 with the best HBO series in simultaneous release with the US.
Watch TV on all your screens9, on the go or at home, thanks to the Yelo Play-app.
Watch all your favourite TV programmes anywhere in the EU over 3G or 4G8.
Channel chart Brussels. Note: the channel cards are snapshots, so they may not be completely up-to-date. We adjust them regularly.

Smooth service
A customer service that actually helps.
We’ll be happy to solve all your problems and answer any question. Our customer service is there to assist you as quickly and efficiently as possible. From telephonists to sales staff, technicians and the social media team… everyone is at your beck and call.