Proximus customer service
Proximus mobile was a subsidiary of Belgacom, which had an IPO in 2004 but remains more than 50% state owned. A 25% share was owned by the Vodafone Group until 2006, when Vodafone agreed to sell its stake to Belgacom. In 2004, it had a revenue of €2,239 million and an EBITDA of €1,135 million. In 2014, Belgacom was rebranded to Proximus, under the leadership of Dominique Leroy. As of January 2015, Belgacom continued partnership with Vodafone, even after sold to Belgacom. Proximus mobile is now fully integrated in the Proximus Group and is no longer a subsidiary.
Proximus uses the brand name Tango in Luxembourg.
Main brands of Proximus group
The Belgacom brand was established in 1992, following the dissolution of the RTT. As the company changed its articles of association several times to comply with national and European legal provisions, its logo changed with it. The very first logo, with the inverted orange arrows, was replaced by a more “human” logo. On 4 January 2010, Belgacom NV/SA absorbed the activities of mobile operator Proximus and ICT services provider Telindus, thus ending their existence as subsidiaries.
Proximus Mobile (Belgacom Mobile)
The Proximus brand was created in 1994, following the launch of the first mobile network. In 2005, an Interbrand study found Proximus to be the second brand in Belgium.
Proximus offers a wide line of products and mobile telecommunications services to its residential and professional customers, therefore having the largest HSDPA coverage in Belgium. In 2010, Belgacom ended the existence of Belgacom Mobile as a separate legal entity and absorbed all of its activities into Belgacom SA.
Proximus TV (Belgacom TV)
Proximus TV is the brand of the digital TV offer in Belgium, launched by Belgacom in the summer of 2005. It was the first offer of its kind in the country. Proximus TV currently holds 18% market share of digital TV in Belgium. In the Summer of 2011, Proximus launched a new service called ‘TV Overal’ (in Dutch) or ‘TV Partout’ (in French). People can download this free application from the Android Market or the AppStore. It lets you watch TV on your Smartphone or Tablet over a mobile network connection (with 1 hour free per day for Proximus Internet Everywhere customers) or over a WiFi connection.
Scarlet was founded in the Netherlands in 1992. The brand aims to offer its customers basic low-cost products in the areas of fixed and mobile telephony and the internet.
Skynet was founded in 1995. At the time, it was one of the first commercial Internet providers in Belgium. From 2005, following Belgacom’s takeover of the Group’s Internet activities, the Skynet brand continued to exist but only in association with the Group’s Web content activities.
Tango is the company under which the Belgacom Group markets its offers in Luxembourg and Liechtenstein. The company, which was launched in 1998, has become the second-largest mobile player on the Luxembourg market.
Telindus (Belgacom ICT)
Telindus was created in June 2006, following the purchase of Telindus by Belgacom. Since then, the ICT activities of the Belgacom Group have been offered under the Telindus brand, which accordingly changed its logo and brand style. The new Telindus brand was inspired by the changes Telindus has undergone since it was first founded, i.e. from being a technology supplier to a solution, integrator and sourcing partner. In 2010, Belgacom ended the existence of Telindus as a separate legal entity and absorbed all of its activities into Belgacom SA.
BICS (Belgacom International Carrier Services)
BICS (Belgacom International Carrier Services) was founded in 2005 and is a joint venture between Belgacom, Swisscom Fixnet and MTN Group. The company operates in the telecommunication industry and is responsible for international carrier activities. It provides wholesale carrier services to wireline and wireless operators, and service providers globally.
Customer service contact numbers
0800 55 200
Abroad (free): +32 475 15 60 30
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