FAQ

Servie Line Recorder

Calls are recorded in real time and securely stored in the Service Line Recorder cloud or your on-premise call logger. Customisable whitelists can be created to exclude numbers from recording. Roaming is fully supported so calls made or received from any country are recorded.

Storage of recordings

Recordings are securely stored in the Service Line Recorder cloud for 1 week as standard. Storage periods are customisable so you can keep recordings as long as is required.

Access to recordings

Access recordings in multiple ways immediately after the call is completed. The secure Service Line Recorder web portal enables recording access at any time. Recordings can be emailed, ideal for sales or service note taking or hands free car conversations. For CRM users mobile recordings can be automatically attached to contacts and accessed via CRM.

No hardware or software to install

Mobile Voice Record operates on the mobile network not the device so there are no software or apps to download and install. The service is compatible with all standard mobile phones. There is no need to change your phone, just call through our service and you are all set to go.