Brussels Airlines customer service

Brussels Airlines, member of Lufthansa Group and a Star Alliance member, is the Belgian airline that offers the widest choice of flights to and from the capital of Europe, Brussels Airport. The company has more than 3,500 employees and 50 aircraft operating some 300 flights daily, connecting the Capital of Europe to over 90 European and African destinations, as well as three destinations in North America (New York JFK, Washington D.C. and Toronto) and one in India (Mumbai).

On long haul flights, the airline operates an all new Business Class with full flatbeds and state of the art inflight entertainment, and a brand new Economy class with ergonomic seats and individual inflight entertainment touchscreens. Long-haul flights are operated with Airbus A330-200 and A330-300 aircraft.

On its European routes, mainly operated with Airbus A319/A320, Brussels Airlines offers the choice between Check&Go, Light&Relax, Flex&Fast and Bizz&Class. In addition to its 21 long haul destinations in Africa, North America and India, Brussels Airlines and its intercontinental partners also offer long-haul codeshare flights to the United Arab Emirates, China, Thailand and other destinations in North America.

Brussels Airlines offers cargo capacity on all its flights, commercialised by the Cargo Department. The airline also handles its own daily maintenance.

Brussels Airlines is owned by SN Airholding and is backed up by more than 90 years of aviation experience.

Brussels Airlines sees it as its responsibility to operate in a sustainable manner. As we are the Africa specialist, we come into contact with less fortunate people and communities in Africa. Therefore, we want to create value for the local African society.

We have partnered up with a couple of smaller-sized NGOs and organisations (Artsen Zonder Vakantie, Chaîne de l’Espoir, Centre for Children in Vulnerable Situations, Memisa, Mercy Ships, INCTR, EFFA and Aviation Without Borders) that match with the Brussels Airlines culture and values to support some of their health care and psycho-social care projects in the African countries we fly to.

On top of this, Brussels Airlines supports the many charity projects and initiatives of its staff. All passengers flying long-haul are also invited to contribute to our b.foundation by donating money in the designated donation envelopes. With these revenues we are able to support a social project every three years.